Effective Date: 1 October 2025
1. Introduction
ParaGone Aluminium (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
By using our website, communicating with us, or providing your personal information, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal information:
- Full name and contact details (e.g., email address, phone number, physical or postal address)
- Company name and job title (where applicable)
- Enquiry or quotation details
- Records of correspondence or communication with us
- Transactional and billing information (for customers)
- Technical information such as IP address, browser type, and usage data (for website analytics)
- Company details such as company registration numbers, VAT numbers and other such pertinent details needed for our accounting department to carry out their duties
3. How We Collect Information
We collect personal information through:
- Forms submitted on our website or CRM system (Zoho Bigin)
- Email, telephone, or in-person enquiries
- Quotations, invoices, or order forms
- Cookies or similar tracking technologies on our website (for analytics and performance purposes)
4. Purpose for Processing Personal Information
We collect and process personal information for the following purposes:
- To respond to your enquiries or provide quotations
- To manage customer relationships and project communication
- To deliver our products and services
- To send marketing communications, newsletters, or product updates (where consent has been given)
- To improve our website and services
- To comply with legal and regulatory obligations
5. Legal Basis for Processing
Processing of personal information is based on one or more of the following legal grounds:
- Your consent (for marketing or communications)
- The performance of a contract or taking steps prior to entering into a contract
- Our legitimate business interests (to improve services and maintain customer relationships)
- Legal obligations under South African law
6. Data Protection and Security
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Access to personal data is limited to authorised personnel who are bound by confidentiality obligations.
7. Sharing of Personal Information
We do not sell or rent your personal information.
We may share limited data with trusted service providers who assist in business operations (such as CRM hosting, email delivery, or IT support), strictly under confidentiality and data protection agreements.
Personal information may also be disclosed if required by law or to protect our legal rights.
8. International Data Transfers
Where information is transferred or stored outside South Africa (for example, on Zoho Bigin’s secure servers), we ensure that appropriate safeguards are in place to protect your data in line with POPIA requirements.
9. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Once no longer needed, personal data will be securely deleted or anonymised.
10. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access and request a copy of your personal information we hold
- Request correction or deletion of inaccurate or outdated information
- Withdraw consent for marketing communications at any time
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator (South Africa)
Information Regulator (South Africa)
Website: https://www.justice.gov.za/
Email: inforeg@justice.gov.za
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us at:
ParaGone Aluminium
Email: info@paragonealuminium.co.za
Website: https://paragonealuminium.co.
Address: Goodwood Industrial Park, 1 Millview Way, Shakaskraal, KZN
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website and will indicate the date of the most recent revision.